Terms of Service

Effective Date: 21 September 2026

Welcome to Onexa Care. These Terms of Service govern your use of our website, customer portal, employee portal, franchise portal, mobile services and all coupon-related services offered by Onexa Care. By using our platform, you agree to comply with these Terms.

1. Acceptance of Terms

By registering or using any Onexa Care service, you agree to these Terms of Service. If you do not agree with these terms, you should not use our platform.

2. User Registration

• Users must provide accurate information during registration.
• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activities performed through your account.
• Providing false or misleading information may result in suspension or termination of your account.

3. Coupon Purchases

• Coupons are available while stocks last.
• Each coupon generates one or more ticket codes according to the promotion rules.
• Coupon prices are displayed before purchase.
• Purchased coupons cannot be transferred unless specifically permitted by Onexa Care.

4. Payments

• Payments may be made online or by approved cash methods.
• Online payments are processed through secure payment gateway partners.
• Payment confirmation is subject to successful transaction verification.
• Onexa Care is not responsible for delays caused by banking or payment gateway services.

5. Lucky Draw Rules

• Eligible coupon purchases automatically participate in lucky draws.
• Prize categories and winner counts are determined by Onexa Care.
• Winning ticket codes are selected through the official draw process.
• Management decisions regarding winners are final.

6. Prize Distribution

• Winners may be required to verify their identity.
• Prizes may be subject to applicable laws and taxes.
• If a winner fails verification, the prize may be cancelled according to company policy.

7. Referral Program

Franchise and Employee referral codes are intended only for customer registration and business tracking. Misuse of referral codes or attempts to manipulate the referral system may result in account suspension.

8. User Responsibilities

• Do not provide false information.
• Do not misuse referral codes.
• Do not attempt unauthorized access.
• Do not interfere with website security.
• Do not engage in fraudulent transactions.

9. Account Suspension

Onexa Care reserves the right to suspend or terminate any account involved in fraudulent activity, abuse of the platform, illegal activity, or violation of these Terms.

10. Refund Policy

Refund requests will be handled according to the company's refund policy. Successfully used coupons or completed transactions may not be eligible for refunds unless required by law.

11. Intellectual Property

All content including logos, graphics, software, text, trademarks and designs are the property of Onexa Care. Unauthorized copying or distribution is prohibited.

12. Limitation of Liability

Onexa Care shall not be liable for indirect, incidental or consequential damages arising from the use of the platform, payment gateway interruptions, network failures or circumstances beyond our reasonable control.

13. Privacy

Your use of our services is also governed by our Privacy Policy. Please review it to understand how your information is collected and used.

14. Changes to Terms

Onexa Care reserves the right to modify these Terms of Service at any time. Updated terms will be published on this page.

15. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts where Onexa Care operates.

16. Contact Information