Privacy Policy

Effective Date: 21 September 2026

Welcome to Onexa Care. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you use our website, mobile application, customer portal, franchise portal and employee portal.

1. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Mobile Number
• Date of Birth
• Gender
• Address Details
• Referral Code
• Profile Photograph
• Payment Information
• Coupon Purchase Details
• Ticket Codes
• Login Activity
• IP Address and Browser Information

2. How We Use Your Information

• Create and manage your account.
• Process coupon purchases.
• Generate lucky draw tickets.
• Process online and cash payments.
• Manage franchise and employee referrals.
• Display winners of lucky draws.
• Provide customer support.
• Improve our services.
• Prevent fraud and misuse.

3. Payment Information

Online payments are processed through secure payment gateways. We do not store your complete debit card, credit card or banking information on our servers. Payment gateway providers securely process payment transactions.

4. Referral Program

Onexa Care uses referral codes for customers, employees and franchises. Referral codes are used only for customer registration, reporting and commission calculations.

5. Lucky Draw & Winners

Customers purchasing eligible coupons may participate in lucky draws. Winners are selected according to the official draw process. Winner information such as Name, City and Winning Ticket Code may be published on our website.

6. Cookies

We use cookies to improve website performance, remember your preferences and keep you securely logged in.

7. Data Security

• Password encryption
• Secure authentication
• Role-based access
• Secure payment integration
• Regular security monitoring

8. Sharing Information

We never sell your personal information. Information may be shared only with trusted service providers, payment partners or government authorities when legally required.

9. User Rights

• View your account information.
• Update your profile.
• Change your password.
• Request correction of inaccurate information.
• Request account deletion where applicable.

10. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations and resolve disputes.

11. Third-Party Services

Our website may integrate trusted third-party services including payment gateways, analytics tools and communication services. These providers have their own privacy policies.

12. Children's Privacy

Our services are intended for users who are legally eligible to use them. We do not knowingly collect personal information from children without appropriate consent.

13. Changes to this Policy

Onexa Care may update this Privacy Policy from time to time. Updated versions will be published on this page.

14. Contact Us

If you have any questions regarding this Privacy Policy, please contact us.