Shipping & Delivery Policy

1 Order Processing

Orders are processed after payment confirmation or successful approval of a cash-on-delivery order, where available.

• Orders are generally processed within 1–3 working days.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• Processing may take longer during promotions, festivals or periods of high demand.
• Customers may receive an order confirmation through email, SMS or their account dashboard.

2 Delivery Areas

We deliver to serviceable locations within India through approved courier and logistics partners.

Delivery availability depends on the customer’s pincode, courier coverage, product availability and applicable legal or logistical restrictions.

3 Estimated Delivery Time

Delivery timelines are estimates and are not guaranteed. Delays may occur because of weather, strikes, public holidays, transport issues, courier delays or other circumstances beyond our control.

4 Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the customer confirms the order.

• Some products or promotional orders may qualify for free shipping.
• Charges may vary based on order value, product weight, quantity and destination.
• Additional charges may apply to remote or special service locations.

5 Order Tracking

When tracking information is available, customers may receive a tracking ID or shipment link through SMS, email or their account dashboard.

Tracking information may take up to 24–48 hours to become active after dispatch.

6 Correct Delivery Address

Customers are responsible for providing a complete and accurate delivery address, mobile number and pincode.

• Onexa Care is not responsible for delays caused by an incorrect or incomplete address.
• Address changes may not be possible after an order has been dispatched.
• Additional shipping charges may apply if an order must be resent because of incorrect customer information.

7 Delivery Attempts

The courier partner may attempt delivery more than once. Customers should remain available on their registered mobile number to coordinate delivery.

If delivery fails because the customer is unavailable, refuses the shipment or provides an incorrect address, the parcel may be returned to Onexa Care.

8 Delayed or Lost Shipments

If an order has not arrived within the estimated delivery period, customers should contact support with their order number and registered mobile number.

Onexa Care will coordinate with the courier partner and may provide an updated delivery status, replacement or other appropriate resolution after verification.

9 Damaged or Incorrect Products

Customers should inspect the package at the time of delivery. If a product is damaged, defective or incorrect, contact support as soon as possible.

The customer may be required to provide:

• Order number;
• Photographs or video of the package and product;
• Shipping label;
• Description of the issue; and
• Original packaging where available.

10 Opened Hygiene Products

For health and hygiene reasons, opened or used personal-care and sanitary products may not be eligible for return or replacement unless they are defective, damaged or incorrectly supplied.

11 Order Cancellation

Customers may request cancellation before the order is dispatched. Once a shipment has been dispatched, cancellation may not be possible.

Any approved refund for a cancelled prepaid order will be handled according to the Onexa Care Refund and Cancellation Policy.

12 Coupons and Digital Tickets

Digital coupon tickets and lucky draw ticket codes are delivered electronically and do not require physical shipping.

Such ticket codes may be displayed in the customer account, purchase confirmation page, email or SMS.

13 Product Availability

All orders are subject to product availability. If a product becomes unavailable after an order is placed, Onexa Care may contact the customer to offer a replacement, revised delivery date or refund.

14 Changes to This Policy

Onexa Care may update this Shipping and Delivery Policy from time to time. Updated terms will be published on this page with a revised effective date.